Consumers have the right to return the product within 14 working days from the day of delivery without providing any reason. The product must be unused and in its original, undamaged packaging.

If you wish to return the entire product, send it to the return address below and we will refund the full purchase price, including shipping costs. However, you must pay the return shipping costs yourself. If you return part of the order, you will also pay the return shipping costs and will only receive a refund for the purchase price of the returned product. The shipping costs in that case will not be refunded.

All cancellations, exchanges, and returns must be communicated in writing by email to Merch Grounds. Please include your full name, order number, and the items you wish to cancel, exchange, or return. If you wish, you can also tell us why you are returning the product to help improve our customer service. However, this is not required by the Distance Selling Act.

We will refund your paid amount to the platform which you used to pay for the order (Paypal, Debit/credit card or Bank Transfer). Note: the bank account number you provide for the refund must match the bank account number used to pay Merch Grounds to prevent fraud.

Paid amounts will be refunded to you within a maximum of 14 days after receiving the return package.

Send an email to merchground@gmail.com with the email address you used to place the order to be guided on returning your package.